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TERMS AND CONDITIONS
Spinner Sprouts (Pty) Ltd

Last Updated: April 2026

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1. INTRODUCTION

Welcome to Spinner Sprouts (Pty) Ltd. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you should not use our website or services.

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2. COMPANY INFORMATION

Spinner Sprouts (Pty) Ltd is a South African company specialising in the production and sale of fresh, high-quality microgreens and produce, grown using a combination of hydroponic systems and coco coir cultivation methods.

For any queries, please contact us at:
Email: spinnersprouts@gmail.com
Phone: + 27 (0) 60 418 7840

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3. USE OF WEBSITE

By using this website, you agree to:

  • Use the website for lawful purposes only

  • Not engage in fraudulent or harmful activities

  • Not attempt to gain unauthorized access to any part of the website

  • Provide accurate and complete information when placing orders

We reserve the right to restrict or terminate access to users who violate these terms.

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4. PRODUCT INFORMATION

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

  • Products are natural and may vary slightly in appearance, size, and colour

  • Microgreens and fresh produce are grown using hydroponic and coco coir mediums, which may result in natural variation between batches

  • Availability may be subject to seasonal or production constraints

  • We reserve the right to modify or discontinue products without notice

All products are sold subject to availability.

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5. PRICING AND PAYMENT

  • All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated

  • Payment must be made in full at the time of purchase

  • We reserve the right to change pricing at any time without prior notice

  • Orders will only be processed once payment has been successfully received

Accepted payment methods will be listed at checkout.

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6. ORDER CONFIRMATION

Once your order is placed:

  • You will receive an order confirmation via email

  • This confirmation does not guarantee availability until the order is processed

  • We reserve the right to cancel or refuse any order at our discretion

If an order is cancelled, a full refund will be issued.

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7. SHIPPING AND DELIVERY

7.1 Delivery Areas

We currently deliver within selected regions. Delivery availability will be confirmed at checkout.

7.2 Delivery Times

  • Delivery timelines are estimates and may vary depending on location and demand

  • Fresh produce is harvested and packed as close to delivery as possible to ensure maximum freshness

  • Delays may occur due to factors beyond our control (weather, logistics, etc.)

7.3 Delivery Responsibility

  • Customers must ensure that delivery details are accurate

  • Someone must be available to receive the order at the delivery address

  • If delivery cannot be completed due to incorrect details or unavailability, additional charges may apply

7.4 Risk and Ownership

Ownership and risk pass to the customer upon delivery.

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8. RETURNS AND REFUNDS POLICY

Due to the highly perishable nature of our fresh produce:

Spinner Sprouts (Pty) Ltd does not accept returns or exchanges on any products.

However, we are committed to delivering quality. If you receive:

  • Incorrect items

  • Damaged products

  • Products that do not meet reasonable quality expectations

You must notify us within 24 hours of delivery by providing:

  • Your order number

  • Clear photographic evidence

  • A description of the issue

At our sole discretion, we may offer:

  • A replacement

  • Store credit

  • A partial or full refund

Claims submitted after 24 hours may not be eligible for resolution.

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9. PRODUCT HANDLING AND STORAGE

Once delivered:

  • Customers are responsible for proper storage of products

  • All microgreens and fresh produce should be refrigerated immediately

  • Products should be consumed within a reasonable timeframe for optimal freshness

  • Spinner Sprouts (Pty) Ltd is not responsible for spoilage due to improper storage or handling after delivery

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10. HEALTH AND ALLERGEN DISCLAIMER

  • Our products are grown in controlled environments using natural nutrients and growing mediums, including hydroponic systems and coco coir

  • While we maintain strict hygiene and quality standards, we cannot guarantee that products are completely free from all allergens

  • Customers with allergies or sensitivities should exercise discretion.

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11. INTELLECTUAL PROPERTY

All content on this website, including:

  • Text

  • Images

  • Branding

  • Logos

is the property of Spinner Sprouts (Pty) Ltd and may not be used, reproduced, or distributed without prior written consent.

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12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Spinner Sprouts (Pty) Ltd shall not be liable for any indirect, incidental, or consequential damages

  • Our liability is limited to the value of the products purchased

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13. PRIVACY

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined therein.

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14. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising will be subject to the jurisdiction of South African courts.

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15. CHANGES TO TERMS

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website constitutes acceptance of any changes.

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16. CONTACT US

If you have any questions regarding these Terms and Conditions, please contact us:

Spinner Sprouts (Pty) Ltd


Email: spinnersprouts@gmail.com
Phone: +27 (0) 60 4187840

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By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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